Frequently Asked Questions
pvvip FAQ — All Answers Here
From VIP cashback to deposits, betting, live casino, and support — find clear answers to all your questions right here.
pvvip is a trusted online gaming platform in Bangladesh. Both new and experienced players often have various questions. Whether it is how to move up the VIP programme, how to bet on a BPL match, how to deposit via bKash, or where to get help when something goes wrong — everything on this page is organised by category. Click on any question below to see the full answer.
VIP Programme
VIP & Cashback
Each week, a fixed percentage of your total bets is returned to your account as cashback. This amount is added directly to your balance. The higher your VIP level, the higher the cashback rate — starting from Bronze and increasing all the way up to Diamond.
pvvip has five VIP levels in total. The Bronze level offers up to 0.2% weekly cashback. Silver offers 0.3%, Gold 0.5%, Platinum 0.6%, and the top Diamond level offers up to 0.8% cashback.
Playing and betting regularly is the key. The more active you are and the more games you play, the faster you create the opportunity to move to the next level. Your account activity is taken into account for each level upgrade. Progress happens automatically as long as you stay consistent.
Alongside cashback, VIP members can receive priority support, special promotional offers, and invitations to exclusive game events. Higher-level members also have access to more personalised service and special rewards. Contact support chat for more details.
Cashback is generally added to your account automatically at a set time each week. It is treated as part of your gaming balance and can be used in line with the site's payment policy. Contact the support team for the specific terms and conditions.
Sports Betting
BPL & International Matches
An accumulator bet combines multiple events into one single bet. The odds of each event are multiplied together, so the potential payout is higher. However, if any one event loses, the entire bet is lost. For example, you can build an accumulator with three matches including a Bangladesh vs India match.
Decimal odds represent your total return, meaning the full amount you receive including your original stake. For example, odds of 2.50 on a ৳100 bet would return ৳250 — ৳100 is your own money and ৳150 is the profit. Higher odds mean a bigger payout but a comparatively lower chance of winning.
If a match ends as a no-result due to rain or another reason, the full stake is generally refunded. For accumulator bets, the cancelled match is counted as odds of 1.00 and the rest of the accumulator stands. Full details on how each situation is settled are available on pvvip's terms and conditions page.
At pvvip, you can bet on various cricket tournaments including BPL and T20 World Cup across markets such as match winner, toss winner, series winner, top run scorer, and runs per over. The range of available markets may vary depending on the type of match.
Yes, pvvip offers live in-play betting — you can place bets in real time while a match is in progress. It is a great way to make decisions based on how the match is unfolding. Live markets change quickly, so watch the odds carefully before placing a bet. After logging in on the pvvip Login page, you will find this option in the cricket section.
Live Casino
Live Casino
Yes, live dealer games are genuinely live — a trained dealer runs the game in front of a camera from a professional studio and it is broadcast directly to your screen. You place bets through the interface while the dealer deals cards or spins the roulette wheel. The entire process is transparent and fair.
Teen Patti is a three-card game where bets are placed on whether the player's or the dealer's hand holds the stronger cards. In Andar Bahar, a middle card is revealed and the player bets on whether the next card of the same value will fall on the 'Andar' (left) or 'Bahar' (right) side. Both games are simple and fast-paced.
Yes, pvvip's live casino works fully in a mobile browser — no separate app is needed. Keep a stable internet connection for the best experience, as live video streaming uses data. Playing over Wi-Fi or a strong mobile data connection is ideal.
In roulette, a wheel is spun and a small ball lands on it. You bet on which number or colour the ball will land on. Betting on red or black is the simplest option — the chance of winning is roughly half. Betting on a specific number pays more but is harder to win. Beginners should start with colours and odd/even bets.
Yes, pvvip's live casino tables are open around the clock. Live dealers are available 24/7 from the studios of top providers such as Ezugi and Evolution Gaming. So whether it is day or night, you can sit down at your preferred table at any time.
Payments & Deposits
Money Deposits
Deposits usually appear in your account within a few minutes. If it has not shown up after 15 minutes, first check that the transaction has been confirmed in your mobile banking app. Then contact pvvip's live chat support with your transaction ID or a screenshot — the team will resolve it quickly.
pvvip supports all popular payment methods in Bangladesh. You can easily deposit via bKash, Nagad, Rocket, and Upay. Bank transfer is also available — from major banks such as Dutch-Bangla, BRAC, or Islami Bank. The minimum deposit amount is ৳100 for every payment method.
pvvip itself does not charge any fee on deposits. However, your mobile banking service (such as bKash or Nagad) may apply its own transaction charges. It is worth checking your payment provider's fee policy before depositing. Standard bank charges may also apply for bank transfers.
First, log in to your pvvip account and go to the deposit option. Select bKash and enter the deposit amount. Send the payment to pvvip's designated bKash number and save the transaction ID. Confirm the deposit by entering the ID in the form. The money will be added to your gaming balance within a few minutes.
The minimum deposit at pvvip is ৳100 across all payment methods. The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 1 hour, which is among the fastest on online gaming platforms in Bangladesh.
Customer Support
Support Questions
Yes, pvvip's support team provides service in both Bengali and English. This is offered with Bangladeshi players in mind, so you can report any issue and get help easily without any language barrier.
pvvip offers two support channels. The first is 24/7 live chat — after logging in to the site, click the chat button on any page for instant assistance. The second is email — write to [email protected]. For urgent matters, live chat is the fastest option.
Having the following information on hand when contacting support will help resolve your issue faster: your account username or registered mobile number, the approximate time the issue occurred, a transaction ID or screenshot for payment-related issues, and a brief description of the problem. This allows the support team to assist you more effectively.
pvvip's support service is available seven days a week, 24 hours a day. Live chat remains active on Fridays, Eid, and any public holiday. So if you run into an issue at 3 AM, feel free to chat — help will be there.
When reporting an issue by email, write in as much detail as possible. State the type of problem in the subject line (for example: "Deposit not credited"). In the body of the email, include your account details, the date and time of the issue, and attach any relevant screenshots or transaction IDs. This helps the support team identify your issue quickly.
Still have questions? We're here.
If you did not find your answer in the FAQ, contact our support team directly. Chat in Bengali and get a quick resolution.